Refund & Return Policy – Sokher Gadgets

At Sokher Gadgets, we value your satisfaction and strive to ensure that every product meets your expectations. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You can request a return or refund under the following conditions:

  • You received a defective, damaged, or wrong product.

  • The product does not match its description on our website.

  • An item is missing from your order.

2. Conditions for Return

  • The request must be made within 3 days of receiving the product.

  • The product must be:

    • Unused and unopened (except for quality checking).

    • In its original packaging with all accessories, manuals, and tags.

  • An unboxing video is required for damaged, defective, or missing item claims.

3. Non-Returnable Items

We do not accept returns for:

  • Products that have been used, scratched, or physically damaged by the customer.

  • Hygiene-related products (e.g., earphones, earbuds) if opened, unless defective on arrival.

  • “Clearance” or Final Sale items marked as non-returnable.

4. Refund Policy

Refunds are applicable in the following cases:

  • The product is out of stock after payment.

  • You received the wrong or damaged product and choose a refund instead of exchange.

  • Refund will be processed within 7-10 business days to your original payment method or mobile wallet.

(Delivery charges are non-refundable unless the return is due to our error.)

5. Exchange Option

Instead of a refund, you can choose:

  • Exchange for the same product (if available).

  • Store credit for future purchases (if replacement is unavailable).

6. Return Process

To initiate a return or refund:

  1. Contact us via:

  2. Provide:

    • Order ID

    • Photos/videos of the product issue and unboxing video

    • Reason for return/refund request

  3. Our team will verify and provide return instructions.

7. Shipping for Returns

  • If the return is due to our fault (wrong/damaged item), we cover the return shipping cost.

  • If the return is due to customer’s change of mind, shipping costs will be borne by the customer.

8. Important Notes

  • Please do not return any product without prior approval from our support team.

  • Refund requests after 3 days of delivery will not be accepted.

  • Refund processing time may vary depending on the payment method.

We are committed to providing a safe and reliable shopping experience.
If you have questions, contact us anytime:
📧 Email: support@sokhergadgets.com
📞 Phone: +8801918242101

Sokher Gadgets – Shop Smart, Shop Safe.